FAQ
How do I place an order?
Add the desired product to your cart, click “Checkout,” and complete the payment using our secure checkout.
Do you have a physical store?
No, Vitalux Offers operates exclusively online.
Do you ship to my country?
Yes, we ship to multiple countries. Shipping options will appear at checkout based on your location.
What is the delivery time?
• Processing: 1–3 business days
• Delivery: 5–12 business days
You will receive a tracking code via email once your order is shipped.
Which payment methods are accepted?
Credit/debit cards, PayPal, and digital wallet options (Apple Pay or Google Pay depending on the device).
Can I change my order or address after purchase?
Orders can only be modified before processing. Contact us as soon as possible at:
[INSERT CONTACT EMAIL OR WEBSITE]
Can I add items to an existing order?
No. If you want more items, please place a new order.
Where do products ship from?
From our logistics centers located in different countries. Shipments are routed from the most efficient warehouse.
I received only part of my order — is that normal?
Yes. If products are in different warehouses, they may arrive separately, each with its own tracking code.
What is your return policy?
Returns within 7 days of delivery for dissatisfaction, and 30 days for manufacturing defects.
Items must be unused and in original packaging.
My delivery is taking longer than expected — what should I do?
Check the tracking status. If the shipping time exceeds the estimated period, contact us.
Still need help?
Reach out to our support team at:
[INSERT CONTACT EMAIL OR WEBSITE]